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All organisations have documentation and reference materials. However in many organisations this documentation is not used, and just gathers dust on a shelf. Often this is due to:

• the content is out of date or inaccurate

• there is critical information missing

• difficulty in accessing the right information quickly, or

• there is a culture of information overload, and everything is documented.

What TP3 can do

For over 25 years, TP3 has worked with clients to recognise the importance and value of effective documentation and reference materials that people actually use. With a focus on the documentation’s purpose, users and content, we provide:

• Information Needs Analysis

• Business Process Mapping

• Knowledge Capture and Harvesting

• Information Architecture

• Authoring & Editing

• Document Usability & Evaluation

What this means for you

By working with TP3 you can:

• Provide your people with clear, complete and accurate documentation to work faster and smarter.

• Minimise human error and improve efficiency.

• Ensure compliance and reduce risk.

• Improve the skills and knowledge of your people through effective user documentation and on-the-job reference tools.

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